
About
Zendesk
Zendesk is a leading solution within the Customer Service sector. A world-leading customer support and CRM platform that helps businesses manage conversations across every channel with integrated AI-powered service tools. With a robust feature set including Workflow Automation, Shared Workspace, Internal Chat, it empowers users to optimize their daily operations and maintain high-level productivity across all projects.
Features
Pros & Cons
• Highly scalable • Massive integration list • Professional reporting
• Complex setup • Very expensive at scale
Maximise
Zendesk
with AI-Powered Automation
Echo is a perfect partner in digital compliance, governance, and workforce management.





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